The Miagao Water District pledges to deliver a reliable, productive and efficient service by:
- providing the entire water system an adequate water pressure the whole day around-seven days a week
- providing a water treatment facility and conducting a regular water quality test particularly on service areas of high concern reportedly to have been experiencing objectionable odor, taste, turbidity and other water quality problems
- conducting a routine maintenance cleaning of distribution lines and impounding reservoirs
- exploring and developing possible and feasible water sources to augment the existing water production to meet the consumption demands
- extending pipelines networks as a component of the District’s expansion program to widen out its coverage of service area
- continuously upgrading system facilities and equipments and maintaining them in good working condition to bring about a 100 percent reliable service output
- performing on-site inspection of would-be concessionaire’s service line location and gathers necessary details prior to the fabrication of materials and installation of new service connections
- giving technical advices and tips to concessionaires on how to prevent possible contamination of water supplied in their in-house system
- conducting a required test procedure to determine the soundness of newly installed service connections to assure that leaks and loose fittings are non-existent
- giving advices against any form of pilferages and creating awareness in safe guarding the District’s properties against any form of damages within the concessionaires’ peripheral jurisdiction
- maintaining an emergency response plan in addressing all form of disaster that may range from natural disasters, man-made disaster, failure of equipments, and manpower and events-related disasters that may cripple the District’s operations
- attending promptly to public or concessionaires’ complaints and reports of whatever incidental problems on the water supply system which may effect the efficiency of the supply
- attending courteously to customers’ concerns coming to office for service related transactions
- observing proper decorum in an inter-agency transactions and respecting everyone’s opinion presented in a formal discussion